Privacy Policy

Trans Eurokars Australia is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Trans Eurokars Australia manages personal information. It is structured as follows:

Personal information Trans Eurokars Australia collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Trans Eurokars Australia and complaints
Changes to Privacy Policy

1. Personal information Trans Eurokars Australia collects

The main types of personal information Trans Eurokars Australia collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Trans Eurokars Australia such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Trans Eurokars Australia's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Trans Eurokars Australia's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Trans Eurokars Australia's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Trans Eurokars Australia.

Trans Eurokars Australia collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Trans Eurokars Australia keeps of telephone calls, or emails received, or messages sent to Trans Eurokars Australia or posted on Trans Eurokars Australia's pages on social media);
Trans Eurokars Australia's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Trans Eurokars Australia collects personal information in connection with running its business directly from the individual concerned. On occasion Trans Eurokars Australia may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Trans Eurokars Australia stores personal information in electronic and paper form.

Trans Eurokars Australia uses and discloses personal information as follows:

to source vehicles and sell them to Trans Eurokars Australia's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Trans Eurokars Australia's customers and prospective customers;
to obtain products, services or information from Trans Eurokars Australia's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Trans Eurokars Australia knows about them);
to operate and manage Trans Eurokars Australia's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Trans Eurokars Australia. For example, Trans Eurokars Australia may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Trans Eurokars Australia also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Trans Eurokars Australia uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Trans Eurokars Australia uses in the operation of the computer program is browsing history on Trans Eurokars Australia's websites, name, contact information, and other information you may input into Trans Eurokars Australia's websites. The level of human oversight Trans Eurokars Australia provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Trans Eurokars Australia's staff.

4. Cookies

Trans Eurokars Australia uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Trans Eurokars Australia's web server. Trans Eurokars Australia may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Trans Eurokars Australia's platforms and those social media platforms. Trans Eurokars Australia's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Trans Eurokars Australia's website.

5. Links to other websites

Trans Eurokars Australia's website may contain links to third party websites. Trans Eurokars Australia does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Trans Eurokars Australia and do not wish to receive these communications from Trans Eurokars Australia in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Trans Eurokars Australia.

7. Overseas transfers

Trans Eurokars Australia's website/s are hosted in Australia. On occasion, a third party service provider Trans Eurokars Australia engages or that Trans Eurokars Australia is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Trans Eurokars Australia holds about them by contacting Trans Eurokars Australia during business hours on (08) 5107 9088 or via the contact page.

Trans Eurokars Australia may require an individual making a request to verify their identity before processing their request.

Trans Eurokars Australia will aim to respond to all requests promptly and within 30 days.

Trans Eurokars Australia may refuse a request where permitted or required by law. Trans Eurokars Australia will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Trans Eurokars Australia and complaints

If you have any queries, concerns or complaints about how Trans Eurokars Australia handles your personal information please contact Trans Eurokars Australia during business hours on (08) 5107 9088 or via the contact page. Trans Eurokars Australia may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Trans Eurokars Australia can understand the nature of your concern. In most cases, Trans Eurokars Australia will ask that you put your request in writing.

Trans Eurokars Australia takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Trans Eurokars Australia's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (08) 5107 9088
Mailing Address: 11 Altitude Ave, Port Hedland, WA, 6721

10. Changes to Privacy Policy

Trans Eurokars Australia may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.